India’s leading food delivery platform, Zomato, was slapped with a fine of whopping Rs. 55,000 for wrongly delivering a non-vegetarian food parcel instead of a vegetarian one to a Pune-based lawyer. Much to the misfortune of Shanmukh Deshmukh – the complainant, Zomato goofed up with the order twice. Along with Zomato, Hotel Preet Punjabi Swad that prepared the ordered, also came under the scanner and was levied a penalty.
The Additional District Consumer Disputes Redressal Forum in Pune has directed Zomato as well as the hotel to pay up the damages to the lawyer. Shanmukh Deshmukh filed a complaint against Zomato after the fiasco happened for the second time. The consumer court then ordered both the faulting entities to compensate the lawyer within 45 days or else an interest amount of 10% will be charged subsequently, as per the TOI report.
According to the national daily, Deshmukh had order paneer butter masala on May 31 but he was instead handed a parcel of butter chicken. An ardent devotee of Gajanan Maharaj, Deshmukh was observing a fast on that Thursday. He had ordered the dish to break his fast. He said as the gravy of both the dishes look the same; he could not figure out that it was a chicken dish. He then contacted Zomato and the hotel who agreed to rectify the mistake and change the parcel. However, Deshmukh was handed a chicken dish yet again the second time round.
Deshmukh first sent legal notices to Zomato and the hotel in which he demanded a compensation of Rs. 5 lakhs and Rs. 1 lakh respectively under the charges of harassment. Zomato reverted to Deshmukh saying that the complaint was unfair as it is only a delivery platform and that they do not open the package to check if the order placed matches the dish. Zomato, eventually, refunded the order amount to Deshmukh. However, the hotel accepted its mistake, according to TOI.
Since a formal agreement was established between the two respondents, the court held both Zomato and the hotel guilty and charged Rs. 55,000 as compensation. The fine was decided as Rs. 50,000 for faulty services and Rs. 5,000 for mental harassment.
Information source: businessstandard
Title image source: timesnownews